How it Works
It depends on the meal! For our pouches, we do recommend defrosting in the fridge overnight before cooking. If you're in a pinch though, most pouches are okay to be cooked from frozen. All tray items can be placed in the oven from frozen. We have cooking instructions on the back of all of our meals as well as in the description of each product page here on our website.
Yes! On top of that, we offer a 10% discount with the code PICKUP. You will see the option for pickup in Shipping options on the checkout page. You will be asked to enter a shipping address (but the address doesn't matter). We will have your order ready during our opening hours Thursday, Friday and Saturday. We are located just east of the St Lawrence Market at 140A The Esplanade.
Please contact us immediately is you are not completely satisfied with any of your meals, service or delivery. We are happy to refund any meals that are not delicious within 30 days of purchase for a complete refund on the item. If greater than 30 days, but not longer than 90 days, we will issue you a store credit for any unsatisfactor items. For lost or missing order or items, please notify us immediately and we would love the opportunity to replace it or issue you a refund.
What does gluten friendly mean?
All of our meals are cooked in a commercial restaurant kitchen where we use products that contain gluten. We cannot guarantee that gluten is absent from any dish. However we try our best!
Can I add items to my order?
We are unable to add items to an existing order because we do not store your credit card information for security reasons. If you would like, you can place an additional order for the items you want to add. You can then send an email to firstname.lastname@example.org requesting a refund of the delivery charge on the second order and we will happily refund it for you. Your orders will then be delivered together. We are only able to deliver the orders together and refund the delivery charge of the second order if the orders are scheduled to be delivered on the same day.