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How it Works

How Does Farm'r Prepared Meals Work?
Our restaurant chefs cook and test new tasty meals every week and freeze the best.
You order any of our available meals - fully cooked with no commitments.
We deliver straight to your home.
When you need an easy made from scratch meals - heat (from frozen or defrosted) and enjoy our meals.
Learn About Our Meals
Frequently Asked Questions
What is your delivery zone?

We currently deliver to most major towns and cities across Ontario and offer free delivery. Click here to see our map and delivery zone details.

When will my order be delivered?
Delivery details depend on your city/town, please click here for delivery details.
Do the meals arrive frozen?
Yes, all meals sold and delivered through our online website are frozen to ensure freshness. How are frozen meals fresher? Well, rather than prepare our meals days ahead before your delivery and wait in the fridge, we freeze them immediately. This results in a fresher product when it arrives to your door. You can then keep the meals frozen and defrost when ready, or defrost right away and eat!
Do I have to defrost the meals before eating?

It depends on the meal! For our pouches, we do recommend defrosting in the fridge overnight before cooking. If you're in a pinch though, most pouches are okay to be cooked from frozen. All tray items can be placed in the oven from frozen. We have cooking instructions on the back of all of our meals as well as in the description of each product page here on our website.

Can I pick-up my order?

Yes! On top of that, we offer a 10% discount with the code PICKUP. You will see the option for pickup in Shipping options on the checkout page. You will be asked to enter a shipping address (but the address doesn't matter). We will have your order ready during our opening hours Thursday, Friday and Saturday. We are located just east of the St Lawrence Market at 140A The Esplanade.

How does your menu work? I can't find something...
We change our menu often which means sometimes items are sold out. If there is something you love, check back often or follow us to see when it returns. You can also ask us in the online chat (see the bot on the bottom right side of our website) or email us home@farmr.ca
I am allergic to something, can you accomodate?
All of our meals are cooked in a commercial restaurant kitchen, so we cannot guarantee any particular allergen is absent from any dish. However, we try our best. We recommend if you have an allergy to let us know or ask so we can guide you on the best course of action when ordering our dishes. 
What is your refund and return policy?

Please contact us immediately is you are not completely satisfied with any of your meals, service or delivery. We are happy to refund any meals that are not delicious within 30 days of purchase for a complete refund on the item. If greater than 30 days, but not longer than 90 days, we will issue you a store credit for any unsatisfactor items. For lost or missing order or items, please notify us immediately and we would love the opportunity to replace it or issue you a refund.

 

What does gluten friendly mean?

All of our meals are cooked in a commercial restaurant kitchen where we use products that contain gluten. We cannot guarantee that gluten is absent from any dish. However we try our best!

 

Can I add items to my order?

 We are unable to add items to an existing order because we do not store your credit card information for security reasons. If you would like, you can place an additional order for the items you want to add. You can then send an email to home@farmr.ca requesting a refund of the delivery charge on the second order and we will happily refund it for you. Your orders will then be delivered together. We are only able to deliver the orders together and refund the delivery charge of the second order if the orders are scheduled to be delivered on the same day.

More Questions?
Email us home@farmr.ca or look for the chat window on our website.